Refund policy

We want you to love what you order from Uorja. We offer exchanges, not refunds, for items that don't fit or that you've changed your mind about. Items that arrive damaged, defective or wrong are covered separately below.

Exchanges

You can request an exchange within 7 days of delivery, for a different size or a different product.
Items must be unused, unwashed and in their original condition, with all original tags attached.
Exchanges depend on stock. If your new size or item isn't available, we'll help you choose another product.

How to request an exchange

Email ameydabhade4@icloud.com or call/WhatsApp +91 83296 82745 within 7 days of delivery. Include your order number and the size or item you'd like instead. We'll arrange a reverse pickup where it's available for your pin code, or send you the return address. Your replacement ships once we've received and checked the original item.

Damaged, defective or wrong items

If your order arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with your order number and photos of the item and packaging. We'll send a replacement at no extra cost. If a replacement isn't available, we'll give you a full refund to your original payment method, or by bank transfer/UPI for cash on delivery orders.

Refunds

We don't offer refunds for change of mind or fit. Please use an exchange instead. Refunds are issued only for damaged, defective or wrong items that we can't replace, as described above.

Cancellations

You can cancel an order before it's dispatched by contacting us. Once an order has shipped, it can't be cancelled, but it's eligible for an exchange under this policy.